MURMUR / returns and cancellations
SYSTEM 001 / RETURNS & CANCELLATIONS
Effective 1 October 2026. This policy distinguishes reservations, services, digital/commissioned products and future physical-product orders. Nothing here excludes rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.
SYSTEM 001 Founder’s Reservation
The A$250 Founder’s Reservation is a paid early-access allocation product, not a finished garment shipment.
Refundable before final acceptance: you may request a full refund at any time before you explicitly accept the final Founder Edition specification, final price and finished-product order terms. If an eligible production offer is not opened to you, the reservation will be refunded in full.
Once you explicitly accept a final Founder Edition offer, the finished-product order terms disclosed with that offer will apply.
Wearable Systems Architecture Review
You may request cancellation before substantive review work has begun. If MURMUR cannot provide the purchased review, the amount paid for the unprovided service will be refunded.
Once substantive work has begun, a change-of-mind cancellation is assessed having regard to work already performed and the service scope disclosed at purchase. This does not limit any remedy available where the service fails an applicable consumer guarantee. The service start point and scope are described on the Architecture Review product page and in the Terms of Service.
Digital products
Because digital files can be supplied immediately, there is no automatic change-of-mind refund merely because a download or access link has been delivered. This does not affect rights where digital content is faulty, materially not as described or otherwise fails a guarantee that applies by law. Contact MURMUR if a supplied file is inaccessible or corrupted so the delivery can be investigated and, where appropriate, replaced or refunded.
Commissioned or customised work
For a custom commission, request cancellation before substantive work begins where possible. After work begins, change-of-mind refunds are assessed having regard to work already performed, purchased physical inputs and the scope disclosed on the listing. This does not affect non-excludable consumer rights or remedies.
Future finished-product orders
When SYSTEM 001 opens for finished-product orders, the applicable cancellation, delivery and return terms will be shown before purchase with the approved product specification and dispatch basis. Any individually customised work will have its conditions separately disclosed before payment.
Faulty, damaged, incorrect or deficient supply
Contact MURMUR with the order reference or other proof of purchase and a description of the problem. Where Australian Consumer Law or another applicable law requires a repair, replacement, refund, re-supply or other remedy, that remedy will be provided. A voluntary change-of-mind condition does not remove statutory rights.
How to contact us
Use the contact page. Do not send full payment-card details.